Manage round-the-clock customer support teams accurately & efficiently
- Schedule staff in minutes anywhere, anytime
- Record employee time & wellness
- Communicate changes easily
- Empower your teams to do great work
TRUSTED BY 365,000+ WORKPLACES ACROSS THE GLOBE
"Deputy has helped to reduce our employees showing up late by 80%."
Craig Stone, Owner, Harvest Health Foods
Build schedules in minutes
Schedule call center teams in minutes anywhere, anytime
When you run a busy call center, managing team schedules, shift changes or absences can take up a lot of your time and prove costly. Deputy helps you schedule your call center employees easily so you can focus on your employees and customers.
Get started quickly, add your employee stress profile
Schedule available staff across different roles, departments, or locations.
Send schedules to your team with the Deputy app
"Deputy has helped to reduce our employees showing up late by 80%."
Craig Stone, Owner, Harvest Health Foods
"Customisation to handle the intricacies of operating in different locals & aligning that data across disparate systems for various needs."
Rahul Gandhi, CEO, MakeSpace
Record employee time & wellness
Manage time and attendance
Ensure staff are paid correctly for their time — and help your teams stay healthy. Our time clock app can automatically screen staff for worrying symptoms before they start work, prevent clocking in if there’s a risk, and capture their exact time on shift for accurate payroll.
Make it easy for employees to record their exact working hours from their phones or an on-site kiosk
See real-time attendance, including who’s on shift or running late
Use touch-free clock in and pre-work health checks to maintain a hygienic workplace
Export timesheets to your payroll software with one click
"Customisation to handle the intricacies of operating in different locals & aligning that data across disparate systems for various needs."
Rahul Gandhi, CEO, MakeSpace
"Deputy has definitely made it a lot easier to bring on new staff and grow our staff"
Amanda Swanson, HR Scheduler, Ace Hardware
Communicate change easily
Communicate in one centalized location
Ensuring nothing gets lost between different communication systems is vital. Deputy helps you communicate announcements, share videos for training or onboarding or offer your shift to a colleague.
Use our news feed to communicate updates with your team and verify everyone has read it
Create and track tasks on your mobile
Swap shifts with the right team members easily
"Deputy has definitely made it a lot easier to bring on new staff and grow our staff"
Amanda Swanson, HR Scheduler, Ace Hardware
"Being able to go back in and re-assign classes to different teachers is also useful whenever a teacher can’t make it to their shift."
Chris Firestone, Owner, Abrakadoodle
Empower your call center agents
Empower your teams to do great work
Call center agents are busy and often dealing with unexpected situation on the phone. Making sure they receive schedules in advance, are able to swap shift, flag unavailability in one click or communicate updates will make your team happier.
Send your team member their schedule in one click
Get your team on tools easily and give them the opportunity to swap shift or request leave easily
Make sure your team can clock in and out during the day, breaks quickly
Give your team updates on news feed and give them the opportunity to comment
"Being able to go back in and re-assign classes to different teachers is also useful whenever a teacher can’t make it to their shift."
Chris Firestone, Owner, Abrakadoodle
Try the ultimate scheduling app today.
Start your free trial now!
The payoff of using Deputy
Reduce costs, save time, and create a better work-life balance. See how much your business could save with Deputy
Why would you join Deputy?
Today, we have more than 365,000 happy customers who are our greatest advocates, and our best salespeople. With Deputy you’re not buying software, you’re finding a way to love your business.
America's leading scheduling software
Frequently asked questions
- What is Call Center Scheduling?
Call center employee scheduling typically involves the creation of a weekly schedule that allocates shifts to employees on a daily basis. Scheduling is typically performed by a manager or supervisor. Once the schedule is created, employees are notified of their upcoming shifts. Shifts are often moved or swapped between different employees and leave / availability needs to be taken into account when creating a schedule. A well-functioning employee scheduling program will increase visibility and control for managers and give employees a clear indication of what’s expected of them in terms of upcoming shifts and duties.
A call center might use spreadsheet software, paper based schedules, or a computer program to manage the scheduling of its workforce. In an effort to streamline the workforce management function, many call centers are now adopting cloud-based scheduling and workforce management platforms to streamline processes in these areas. Such platforms might include employee scheduling, time and attendance, tasking, communication and employee feedback tools.
- How can Deputy enhance our Call Center?
Deputy is an award-winning employee scheduling software for contact centers and multi-site businesses. The Deputy platform will help you organize your staff more effectively, streamline the scheduling process, and keep everyone informed of their schedule. To find out more about how we can improve your business, get in touch with one of our experts today.
- Can Call Center employees Clock in using Deputy?
Deputy allows Call Centre employees to clock in and out of shifts using it's touchless employee time clock app. Employees can start and end shifts quickly with facial recognition and voice commands — reducing queues and supporting hygienic workplaces.
- How swiftly can I onboard all of my Call Center Employees onto Deputy?
Getting started with Deputy is short and simple. We have provided 3 steps to get scheduling in no time. Head to our Training page to start!
- Am I able to communicate to all employees using Deputy?
Yes! With Deputy you can communicate with all your staff on one platform. After all, achieving smooth and effective communication is essential to running a call center. With Deputy, you can send individual or group messages, request confirmation that they have been received, and collaborate with your whole team in one place.
- How can I save hours per week on Call Center admin tasks?
With Deputy's Smart Scheduling features, you can use AI to create the most efficient schedule for your call center in a matter of minutes. This takes a range of factors into consideration, including staff availability and wage costs, to give you the best possible schedule and save hours of admin time.
- How to staff a call center?
When you’re planning call center staffing, the best place to start is the numbers. If you are an established call center, you should be able to figure out how many calls you receive from different customers each year, what time they call most often, and how long the average call takes.
For new call centers, planning staffing levels is more challenging, but should be based on informed estimates. Once you have an idea of required staffing levels, you can then use call center scheduling tools to allocate the right number of employees to shifts in line with customer demand and offer the best service.
- Who can use call center scheduling software?
Any organization that has a customer success center can use call center scheduling software. It is mainly used by managers, HR and resource planning teams. They use it to prepare staffing schedules, allocate tasks, communicate with teams, monitor time and attendance, and connect it to their payroll systems.
But it is also used by call center employees too. They can use call center software to organize shift swaps, make vacation requests, clock in and clock out, and communicate with their managers.
Insights from our experts
